First impressions count and I can honestly say that because of how my first appointment went I'm able to feel confident that I made the right choice in selecting a PCP office. It was an important matter in regards to paying for the visit, but she seemed more concerned with collecting my money for the visit than listening to what I was saying. Keila Hoover has been my pcp for a little under a year and I am very pleased with her. Staff is very friendly and stays busy working to help keep office flowing smoothly. She is quick, but thorough and caring with minimal wait time.
Aside from her the rest of the staff is very pleasant and Heather is super sweet! During the examination she goes right to the point and dont waste any time. She is professional, friendly and gets straight to the point of the visit/problem at hand. The reason for my appointment today, was to get blood lab results. But the waiting time, even if you have an appointment is between 30 minutes and an hour, sometimes even a little more. The office also has a lab in-house, saving much valuable time.
They held onto the prescription and told me they were going to correct it and when I went back to pick it up they told me that they never held any prescription for me so they basically just lost a prescription for a controlled substance. The other ladies just don't seem to be on top of things and never have a smile on their face- even if you provide one! My first time there, which was about a week a half ago, I almost filled out forms I did online(which I LOVED that btw)! Love the fact that she speaks with care, candor, professionalism and knowledge! Keila Hoover is that she doesn't remember her patients.
Keila Hoover is a board certified Family Physician located in the Westchester area of Miami, Florida. keila Hoover The doctor came in and listened to my heart and lungs.
She has been practicing Family Medicine for almost a decade, both as a private practice as well as completing rounds at various prestigious Miami Hospitals. Hoover always wanted to be a doctor to help treat illnesses of all kinds. That was my entire physical exam even though I mentioned to her that I had not seen a doctor or had a general checkup in three years and I was a new patient.
Yet, she mantains the same level of service (or better! she's a kind compassionate professional who always makes sure that our treatment plan for my health conditions are always taken care of in a timely manner Dr. She takes the time to explain what ailment you may have and courses of treatment. You can really tell how much a Dr's office really cares about your overall health when additional exams are conducted at no additional cost in order to have the patient and the doctor become more informed on their overall health. However one of the girls at the front desk is exceptionally rude.
) I highly recommend her as a general and family doctor. The staff was very friendly and efficient and as I rember I had a positive interaction with every staff member I came in contact with. She was rude on my 1st visit and she was rude again today when I tried to speak to her she attempted to silence me by talking over me while I was speaking and then tried dismissing what I was saying. She diagnosed and ordered tests needed without wasting mine or her time.
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