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If you have a new Freeview Play LG TV then after set up, if you turn the TV off and on again you should be prompted for the software update as long as you are connected to the internet.
With an existing TV, if you do not receive a prompt when you switch on then try turning off and on again.
Our slow loading and buffering help article has further steps you can take.
If the NOW TV app isn’t appearing on your home screen, within the Premium section, you’ll need to perform an Initialisation of Premium (thankfully, not as complicated as it sounds).
Just go to your settings to prompt ‘Initialisation’ for all your apps.