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Thanks It's actually very hard to provide a reply without knowing what the situation will be.

(By creating new files, you are starting fresh, bypassing any issues that may be in the original file.) And make sure that it never gets to 2gb! If you use the same file, it's an easy matter to delete and recreate the profile.

I've reduced the pst file size down to 3 GB but the Godaddy webmail page shows it as 10 GB. The person who owns the account is trying to find their PIN now.

I'm trying to understand Outlook better since I deal with it on several computers.

Not having an issue right now though but I want to learn some troubleshooting techniques.

As you were looking hypothetically, for preventative measures, it's the best one overall that I have used.